Privacy Policy

ENGIE Italia S.p.A, with registered office in Milan, via Chiese 72 (ENGIE), is the owner of the processing of personal data communicated by users (the "Users") at the time of registration and / or registration on the www.engie website. it (the "Site"). The Company has appointed the persons responsible for the processing of personal data as the pro-tempore managers of the company functions, domiciled at the company's headquarters. The detailed list of all the data processors can be consulted at the headquarters of ENGIE.

With this Privacy Policy the Owner also wishes to inform Users about the use of cookies on the Website.

PURPOSE OF THE TREATMENT. The personal data communicated by the Users are processed to satisfy the requests of the Users themselves (use of the Site and its contents, registration on the Site, fulfillment of legal obligations, statistical analysis of accesses). Following registration with the Website, personal data may also be processed for the purposes of customer management (administration, accounting, contract management, services, billing / payments).
Through some cookies (see below the section dedicated to cookies) the personal data of the Users of the Site may also be processed for promotional and profiling purposes. With the consent of the User, the data may also be processed for the purposes of studies and market research, marketing, sales and placement of products and services including telemarketing and teleselling, sending of advertising and information material, statistical analysis for purposes marketing, surveying satisfaction, electronic sending of information and interactive commercial communication

NATURE OF DATA CONFERENCE AND CONSEQUENCE OF A REFUSAL TO THEM. The provision of personal data by the User is purely voluntary and is an essential condition, depending on the case, for registration and use of certain services of the Site related to restricted access areas. Any refusal to provide personal data could make it impossible to complete the registration and / or registration and to use certain services of the Site. The consent for the affixing of cookies other than technical cookies and for treatments with purposes marketing indicated in the previous paragraph are optional and any refusal in no way affects the possibility of using the Site.

PROCESSING METHODS. The data will be processed in full compliance with the principles of confidentiality, correctness, necessity, relevance, lawfulness and transparency established by the Privacy Code (Legislative Decree 196/2003). The aforementioned data are mainly processed in electronic format, with methods and tools aimed at guaranteeing maximum security and confidentiality. The data may be transferred abroad, even outside the European Union, in accordance with applicable legislation.

SUBJECTS TO WHICH THE DATA WILL BE COMMUNICATED. Personal data submitted by Users will be processed by the responsible and in charge of the owner, will not be disseminated in any case, but - for the same purposes for which the collection is made - may come to know third parties belonging to the following categories:

  • ENGIE S.A. subsidiaries, parent companies and associates;
  • auditing company;
  • companies that provide customer assistance (eg call centers);
  • companies specialized in the management of collection and storage of contracts and documentation relating to relationships with customers;
  • subjects belonging to the ENGIE distribution network, direct and indirect;
  • where permitted, subjects that carry out activities of promotion and sale of products and services of ENGIE and other companies of the group of which ENGIE is a part;
  • anyone who is legitimate recipient of communications required by law or regulation;
  • subjects that provide services for the management of the information system and telecommunications networks of the Data Controller.

 

EXERCISE OF THE RIGHTS PROVIDED FOR BY ART. 7 OF THE PRIVACY CODE. Users can contact the owner to assert the rights recognized in favor of the interested parties by art. 7 Privacy Code.
In particular, each User may: (I) obtain confirmation of the existence or not of personal data concerning him and have communicated it in an intelligible form; (II) know the origin of the data, the purposes of the processing and its methods, as well as the logic applied to the processing carried out through electronic tools; (III) request the updating, correction or - if interested - integration of data concerning him; (IV) obtain cancellation, transformation into anonymous form or blocking of data that may be processed in violation of the law, as well as to oppose, for legitimate reasons, processing; (V) oppose any processing aimed at sending advertising material, direct selling, carrying out market research and commercial communication.
The related requests will be sent to ENGIE Italia S.p.a. by mail to via Chiese 72 - 20126 Milan (subject: Privacy) or by e-mail to privacy-ita@engie.com.

COOKIE. Cookies are small text strings that the Site sends to the User's terminal, where they are stored before being re-transmitted to the Website itself on its next visit. Cookies can be first-party (affixed directly by the owner, ENGIE) or third parties. Cookies are useful because they allow the Site to recognize the User's device and allow you to browse through the pages, remembering the preferences expressed and improving the user experience of the Users. They can also make sure that the advertisements displayed online are more appropriate and relevant to the interests of the User.
In general, it is possible to block cookies on a global level, however this would have an impact on the use of the Website. All the latest browsers allow you to change the settings on cookies. These are usually found in the menu of your browser under 'options' or 'preferences'. To understand how to set them up, you can consult the following links:

Internet Explorer

Google Chrome

Mozilla Firefox

Safari browser

Opera browser


If this information is not sufficient we advise you to consult the "Help" of the browser for more details.

Pursuant to the provision of the Guarantor for the protection of personal data "Identification of simplified procedures for the information and the acquisition of consent for the use of cookies" published on June 3, 2014, consent to the use of cookies may be given in a simplified manner following the appearance of the banner containing the brief information, namely: (i) performing a scrolling action (scroll down) within any page of the Site, (ii) clicking on one of the links internal to any page of the Site, (iii) by clicking on the "OK" button or on the "X" button in the banner containing the short information regarding cookies.

The Website uses the following technical cookies strictly necessary for the functionality of the Website itself. They are:

Name Features and Purposes
JSESSIONID Improve user experience
COOKIE SUPPORT Improve user experience
GUEST_LANGUAGE_ID Improve user experience
__utmt Anonymous traffic tracking (analytics)
__utma Anonymous traffic tracking (analytics)
__utmb Anonymous traffic tracking (analytics)
__utmc Anonymous traffic tracking (analytics)
__utmz Anonymous traffic tracking (analytics)
LFR_SESSION_STATE Anonymous traffic tracking (analytics, id session and timestamp)
PHPSESSIOID Improve user experience in chat
bizPEUserID Improve user experience in chat
OSPESESSID Improve user experience in chat
COMPLIANCE EU COOKIE New cookies policy agreement 
switchinCommodity Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinComune Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinOfferta Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinProdotto Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinProvincia Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinRegione Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinConsumoEle Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinConsumoGas Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinIdSondaggio Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinPotenza Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinRataEle Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinRataGas Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinResidente Technical cookie: option proposed by the system and user choice with regard to the Switchin process
switchinTipoCliente Technical cookie: option proposed by the system and user choice with regard to the Switchin process

The Website also uses third-party analytics cookies (Google Analytics) for aggregate statistical surveys in relation to the use of the Website.

Select if you want to allow the use of profiling cookies (Google Analytics):

 I Agree   I do not agree

The Website uses the following profiling cookies posted directly by the Owner, ENGIE:

 

Name Features and Purposes
TCID User profiling
TCSESSION User profiling

Tali cookie sono disattivabili

Selezionare se si desidera acconsentire all'utilizzo dei cookie di profilazione di prima parte:

I Agree   I Do not agree

The Website uses the following cookies, including profiling cookies, affixed by third parties (third-party cookies). They are:

Name Features and Purposes
Connect.facebook.net https://it-it.facebook.com/help/cookies/
Platform.twitter.com https://twitter.com/privacy?lang=it
Tag commander http://www.tagcommander.com/privacy/

Select if you want to consent to the use of third-party cookies listed above:

 

I Agree   I do not agree

The user can disable the cookies affixed by the third parties listed above by clicking on the links indicated. In any case, you can refer to the following site www.youronlinechoices.com/it/ which allows you to manage user preferences in terms of cookies (with reference to those third parties who have joined youronlinechoices).